Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info.slashform@gmail.com.

Please note that returns must be sent to the return address provided by our support team. Do not send your return to the sender's address on your original package unless specifically instructed by us.

If your return is accepted, we’ll provide you with the return address and instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted.

You can always contact us at info.slashform@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate resolution.

If an item is defective, damaged, or incorrect, please provide photographs or other relevant information when contacting us so we can properly assess the issue.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return under our voluntary 30-day return policy, including:

• Perishable goods
• Custom or personalized products
• Products that cannot be returned for hygiene or health-protection reasons once opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards

Sale items may also be subject to specific return conditions.

These exclusions do not affect any mandatory consumer rights that cannot legally be excluded or restricted in the customer's country or jurisdiction.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have, where eligible, and once the return is accepted, place a separate order for the new item.

European Union – Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

The statutory right of withdrawal is separate from our voluntary 30-day return policy.

During the statutory withdrawal period, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where you were informed of this before completing your purchase.

The right of withdrawal does not apply to certain products or circumstances provided for by applicable law, including certain personalized or made-to-order goods and other statutory exceptions.

Nothing in this policy limits any mandatory consumer rights applicable under EU or national law.

Consumer Guarantees and Defective Products

Nothing in this policy limits or excludes any mandatory consumer rights or legal guarantees applicable in the customer's country.

For example, consumers in the European Union generally benefit from a minimum two-year legal guarantee for goods that are defective or do not conform to the sales contract, subject to applicable law.

If a product is defective or does not conform to applicable consumer guarantees, the available remedy may include repair, replacement, price reduction, or refund, depending on the applicable law and circumstances.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved under our voluntary 30-day return policy, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Where applicable law requires a different refund timeframe or procedure, the applicable legal requirements will apply.

Return Shipping Costs

For returns made under our voluntary 30-day return policy, the customer is responsible for return shipping costs unless otherwise stated by us.

If the product is defective, damaged, incorrect, or otherwise covered by a mandatory consumer protection law, return shipping costs and other remedies will be handled in accordance with the applicable law.

International Orders

We accept orders from customers worldwide.

Consumer rights, return requirements, refund procedures, and applicable guarantees may vary depending on the customer's country or jurisdiction.

Nothing in this policy is intended to remove, restrict, or exclude any consumer rights that cannot legally be excluded under applicable law.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: info.slashform@gmail.com